Effective Date: March 1, 2026

OUR PHILOSOPHY

MountUp Support operates as a dedicated operational partner to mission-driven organizations. To ensure 100% of our team's bandwidth remains focused on executing your grant-seeking and infrastructure goals—rather than managing backend administrative delays—we operate on a strict "Funded Milestone" architecture. This protects the integrity of the work and guarantees continuous, uninterrupted momentum on your projects.

1. PROJECT COMMENCEMENT & UPFRONT FUNDING

To allocate our specialized Pods to your account, all project phases must be funded prior to commencement.

• Standard Engagements (Under $5,000 USD): Require 100% funding upon execution of the Service Level Agreement (SLA) before project research and execution begin.

• Enterprise Engagements ($5,000 USD and above): Require a commencement deposit of $5,000 USD or 50% of the total project fee, whichever is greater. The remaining balance is mapped to the Funded Milestone Protocol.

• Remittance & Transaction Fees: All invoiced amounts are strictly net to MountUp Support. The Client is entirely responsible for bearing any local taxes, international wire fees, or payment gateway processing fees required to ensure the invoice is funded in full.

To protect our team's operational bandwidth, all commencement deposits and Phase One upfront payments are strictly non-refundable upon receipt.

2. THE FUNDED MILESTONE PROTOCOL

For Enterprise Engagements, MountUp Support does not tie invoicing to unpredictable client-side submission dates or third-party portal variables.

• Projects are divided into strict operational phases, as defined entirely by MountUp Support within the customized SLA.

• Work on subsequent phases (Phase Two, Phase Three, etc.) commences immediately upon the clearance of that specific milestone's invoice. This ensures our team is never forced to pause your strategic work due to mid-project invoicing gaps.

3. LEGACY PARTNER STATUS & THE "ROLLING CAPACITY" MODEL

We recognize the complex cash-flow cycles of enterprise NGOs and long-term partners. While standard B2B terms require upfront funding, MountUp Support extends deferred billing privileges exclusively to our highest-tier Legacy Partners.

• The Qualification Gate: To be eligible for Legacy Status, an organization must maintain an active, continuous Master Service Agreement (MSA) and have cleared a minimum of $25,000 USD in paid billing in excellent operational standing (no invoices exceeding the 5-day administrative grace period). during the preceding calendar year.

• Annual Cohort Induction: To ensure strict operational efficiency, Legacy Status inductions become effective on January 1st of each calendar year, with administrative calculations finalized during the first standard business week of January. Clients must have surpassed the 12-month continuous service threshold prior to January 1st to be inducted into that year's Legacy cohort.

• The Credit Ceiling: Approved Legacy Partners may defer specialized project payments up to a strict maximum limit of 10% of their paid volume from the immediately preceding calendar year. This limit is calculated once and statically locked for the duration of the current year.

• The Quarterly Flush & Cooldown: Any utilized credit capacity must be fully reconciled by the end of the current fiscal quarter, or within 30 days of the invoice date, whichever is later. Upon reconciliation, the utilized credit capacity enters a mandatory 30-day administrative cooldown before it can be accessed again.

• Status Maintenance: Legacy privileges are strictly contingent upon an active, uninterrupted monthly retainer. If the primary MSA is paused or canceled, Legacy Status is immediately voided. Additionally, in the event of a change in the Client's primary executive leadership or financial signatory, MountUp Support reserves the right to initiate a 6-month probationary reset of Legacy terms to establish mutual operational trust with the new administration.

4. ADMINISTRATIVE PAUSES

With the exception of approved Legacy Credit deferments, standard invoices are strictly Net-7. In the event an invoice is not paid in full within 5 business days past its due date, MountUp Support reserves the right to formally pause active works and BPO services until the account is brought current. This ensures our operational engine remains healthy and ready to serve our partners at the highest level.

Administrative or accounting inquiries regarding an invoice do not pause or extend the Net-7 due date unless formally amended in writing by MountUp Support.