Effective Date: March 1, 2026

OUR PHILOSOPHY

MountUp Support operates as a dedicated operational partner to mission-driven organizations. To ensure 100% of our team's bandwidth remains focused on executing your grant-seeking and infrastructure goals—rather than managing backend administrative delays—we operate on a strict "Funded Milestone" architecture. This protects the integrity of the work and guarantees continuous, uninterrupted momentum on your projects.

1. PROJECT COMMENCEMENT & UPFRONT FUNDING

To allocate our specialized Pods to your account, all project phases must be funded prior to commencement.

• Standard Engagements (Under $5,000): Require 100% funding upon execution of the Service Level Agreement (SLA) before project research and execution begin.

• Enterprise Engagements ($5,000 and above): Require a commencement deposit of $5,000 or 50% of the total project fee, whichever is greater. The remaining balance is mapped to the Funded Milestone Protocol.

2. THE FUNDED MILESTONE PROTOCOL

For Enterprise Engagements, MountUp Support does not tie invoicing to unpredictable client-side submission dates or third-party portal variables.

• Projects are divided into strict operational phases, as defined entirely by MountUp Support within the customized SLA.

• Work on subsequent phases (Phase Two, Phase Three, etc.) commences immediately upon the clearance of that specific milestone's invoice. This ensures our team is never forced to pause your strategic work due to mid-project invoicing gaps.

3. LEGACY PARTNER STATUS & THE "ROLLING CAPACITY" MODEL

We recognize the complex cash-flow cycles of enterprise NGOs and long-term partners. While standard B2B terms require upfront funding, MountUp Support extends deferred billing privileges exclusively to our highest-tier Legacy Partners.

• The Qualification Gate: To be eligible for Legacy review, an organization must maintain an active, continuous Master Service Agreement (MSA) and have cleared a minimum of $25,000 in zero-delay, paid billing over the trailing 12 months.

• The Credit Ceiling: Approved Legacy Partners may defer specialized project payments up to a strict maximum limit of 10% of their trailing 12-month paid volume.

• The Quarterly Flush & Cooldown: Any utilized credit capacity must be fully reconciled by the end of the current fiscal quarter. Upon reconciliation, the utilized credit capacity enters a mandatory 30-day administrative cooldown before it can be accessed again.

• Status Maintenance: Legacy privileges are strictly contingent upon an active, uninterrupted monthly retainer. Additionally, in the event of a change in the Client's primary executive leadership or financial signatory, MountUp Support reserves the right to initiate a 6-month probationary reset of Legacy terms to establish mutual operational trust with the new administration.

4. ADMINISTRATIVE PAUSES

Standard invoices are strictly Net-7. In the event an invoice is not paid in full within 5 business days past its due date, MountUp Support reserves the right to formally pause active works and BPO services until the account is brought current. This ensures our operational engine remains healthy and ready to serve our partners at the highest level.