Effective Date: February 11, 2026

1. INTRODUCTION

MountUp Support Ltd ("we," "us," or "our") respects your privacy and is committed to protecting your personal and organizational data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website (www.mountupsupport.com), engage our services, or interact with our digital systems.

We operate under the Nigeria Data Protection Regulation (NDPR) and adhere to global best practices for data confidentiality. By using our services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To provide our specialized operational, grant, and digital support services, we may collect the following types of information:

A. Personal Information

• Identity Data: Names, usernames, or similar identifiers of directors, staff, or representatives.

• Contact Data: Billing addresses, email addresses, and telephone numbers.

• Professional Data: Job titles, organization names, and business registration details (RC Numbers).

B. Operational & Sensitive Data

• Project Data: Information regarding your grant applications, internal projects, or logistics requirements.

• Financial Data: Bank account details and payment history for invoicing purposes (processed via secure third-party gateways).

• Archives: Physical or digital records you entrust to us for digitization or storage.

C. Technical Data

• Internet Protocol (IP) address, browser type and version, time zone setting, and operating system when you visit our website.

3. HOW WE USE YOUR DATA

We use your data strictly to deliver the "Invisible Architecture" that supports your mission. Specifically, we use it to:

• Service Delivery: Process your requests for grant consultancy, flight logistics support, or corporate filing.

• Communication: Send you service updates, invoices, and administrative notifications (via invoicing@ or admin@).

• Compliance: Fulfill our obligations to regulatory bodies (e.g., CAC, FIRS) only when acting as your authorized agent.

• Improvement: Analyze system performance to enhance our automated workflows.

4. DATA PROTECTION & THE "BLACK BOX" GUARANTEE

We treat your data as a sacred trust. Our security measures include:

•  The "Black Box" Standard: We employ strict compartmentalization. Information regarding your organization is never shared with other clients or third parties without your explicit written consent.

• Encryption: All digital archives and client workspaces (Google Drive/AppSheet) are protected by enterprise-grade encryption and access controls.

• Access Control: Access to sensitive financial or project data is restricted to authorized personnel (Directors and specific Project Managers) on a "need-to-know" basis.

5. THIRD-PARTY DISCLOSURE

We do not sell, trade, or rent your personal or organizational information to others.

We may share data only in the following specific scenarios:

• Service Providers: With trusted partners who assist us in operating our website or conducting our business (e.g., Payment Processors, Cloud Storage Providers), provided they agree to keep this information confidential.

• Legal Compliance: When required to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety (e.g., FIRS tax filings done on your behalf).

6. YOUR RIGHTS (NDPR COMPLIANCE)

Under the Nigeria Data Protection Regulation, you have the right to:

• Request Access: Ask for a copy of the personal data we hold about you.

• Request Correction: Ask us to correct any inaccurate or incomplete data.

• Request Erasure: Ask us to delete your personal data ("Right to be Forgotten") where there is no good reason for us to continue processing it.

• Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise any of these rights, please contact our Data Compliance Officer at partners@mountupsupport.com.

7. COOKIES

Our website may use "cookies" to enhance the user experience. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

8. CHANGES TO THIS POLICY

MountUp Support Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes.

9. CONTACT US

If you have any questions about this Privacy Policy or our treatment of your data, please contact us at:

MountUp Support Ltd

No. 7, Freedom Str, Gbegira, Mowe, Ogun State, Nigeria.

Email: partners@mountupsupport.com

Phone: +234 916 888 9517